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Vacation Rentals in New York - Manhattan

F.A.Q.

What does Lara Group provide?
Lara Group provides a simple solution to search for vacation apartments accommodation in New York City without going through hundreds of websites. We aim to offer a personal and efficient service gained from having visited each of the furnished apartments we promote. In fact we find that many of our clients come back to us year after year and much of our new business is through referrals from our existing clientele.

Does Lara Group own these vacation rentals?
No, Lara Group is a real estate brokerage firm who represents several landlords in Manhattan. For vacation rentals, Lara Group is only working with landlords that have many units in the same building and have mantained a good relationship with us for a long time. This ensures that no matter how unpredictable an event is, you will have a place to stay for your reservation period. Our fees are included in the price, so there is no additional charges for renting the apartments through us.

What is the difference between a hotel and a vacation rental?
Vacation apartments offer spacious, fully furnished apartments with a self catering kitchen or kitchenette facility, much larger than hotel rooms featuring a genuine more home-like residential character apartment.

How accurate is the information in the website?
All information presented in NYVacationApartments.com is updated on a continuos basis and we are adding more descriptions an photos to help you have a better feeling on the short term apartment we offer. We make every attempt to keep information as up-to- date and accurate as possible. However, we cannot be held responsible for any inaccuracies in our pages, exact guaranteed prices are always given at the time the booking and once confirmed, you will receive written confirmation of the reservation by E Mail or fax.

How do I make reservations?
1 - Select the short term rental you are interested in. You can select from Budget, Family and groups and Upscale. Click on the camera to view all apartment photos.

2 - Click on the envelope in the vacation apartment you are interested in to send us an email with your dates.

3 - We will send you an email confirming the availability or sending you the options for your dates.

4 - When you are ready TO BOOK, we will email you a credit card form with the apartment information, reservation dates, rates and rental policy for you to sign and fax back to us.

5 - Once we process your credit card, you will receive an email confirmation with all the instruction on how to get the keys.

What happens if I have a problem/complaint on arrival?
Any complaints must be brought to our attention immediately so we have every opportunity to resolve the problem right away. If you fail to follow this procedure we can not be held responsible, as some properties will refuse to deal with any complaints that have not been notified while staying at the property.

When my flight is early, can I have early occupation of the apartment?
This is unlikely and there's no guarantee of early occupancy unless you book the night before your arrival date. In this case you can arrive as early as you like as you will have paid for the vacation apartment and no other guests will be checking out that morning. However, you can check with us at the last moment to see if there is no guest moving out that same day. In that case, we will be more that happy to let you move to the apartment early.

What happens if I have a late flight and would like to stay longer in the apartment?
This is a definite NO. If you wish to ensure that the apartment is available after departure time, the apartment must be booked an extra night. In most cases the apartments are booked back to back and they have to be thoroughly cleaned and ready for the next guest. Again, you can always check with us and see if there is a possibility.

Can I extend my stay?
Only if the apartment is available on the dates that you want to extend. Give your agent a call to find out about availability.

Is my credit card number and personal information secure?
Yes, your credit card and personal information are secure with us. We make sure that all information is faxed to us instead of sent by email for more security.

If I have a question about my reservation, who do I contact and how?
Please email or call the agent that is taking your reservation. Our agents are very happy to help you with all questions you may have.

When I make a reservation, will my credit card be charged?
Yes, your credit card will be charged immediately. But it will be ONLY charged when we can confirm your booking request. If we cannot confirm your booking request, we will not charge your credit card and you will receive an email on this regard.

How will I know when I am confirmed?
Usually within 24 hours unless it is a Friday and we have to wait until Monday to confirm your request. Our office is closed on weekends. As soon as we confirm your request, we will charge your credit card and send you a confirmation by e-mail.

What is the "Cancellation" policy?
Our cancellation policy is the following:

"If the lease is cancelled 20 days before the move in date, the rent will be refunded and a 30% processing fee will be deducted from the rent. Otherwise, rent will not be refunded".

Is a security deposit required?
Yes, we will take a credit card imprint (authorization only) to protect the landlords against unforeseen damage to the property, and to cover incidental charges. This is no different than the credit card imprint taken by any hotel at check-in. These funds are never charged. After check out, if any damages are found in the vacation apartment you reserved, you will be automatically charged for those damages on your credit card. We will send you an email with all the details.

How many people can sleep in an apartment?
This depends on the type of apartment booked. When you choose your short term apartment online, it will show the maximum number of people allowed in the apartment of your choice. In some cases an extra bed can be provided, or a cot for a baby. A small additional charge may apply for this. If you are not sure what type of apartment you should book for the number of people in your party, please contact us so we can recommend you the right apartment for you. If you will need an extra bed or a cot, make sure that you discuss this with the agent helping you with the reservation since it can only be arranged in advance.

How about linen and towels?
All vacation rentals provide 1 or more sets of towels and sheets. Once you use them there will be no clean replacement, unless daily maid service is provided in the apartment.

Do you supply soap, toilet paper and other things in the apartment?
Yes, most of the vacation rentals we offer supply toilet paper and complimentary soap on arrival and then clients do their own purchases or the apartment is restocked when serviced. However, none of them supply paper towel, dishes detergent, shampoo, etc.

What about collecting keys for the apartment?
Some of our vacation rentals have a front desk reception / 24hr doorman facility. In this case, your keys will be left with the doorman under your name. Others are in non doorman buildings where you will have to meet the super to get the keys. For those apartments, we will make the arrangements necessary for the super to be there when you arrive to the apartment. We will also provide you with his/her phone number so you can give the super a call as soon as you arrive to the airport. This will help the super to be at the building on time so that you do not have to wait for the keys.